> ## Documentation Index
> Fetch the complete documentation index at: https://docs.charmos.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Support Agent

Use this template for agents that triage customer requests, draft replies, or guide users through support workflows.

## Use Case

* FAQ answering.
* Ticket triage.
* Reply drafting.
* Troubleshooting flows.

## Typical Inputs

* Customer message.
* Product area.
* Urgency.
* Optional account or context fields.

## Runtime Notes

Support agents should produce clear, empathetic, and safe responses. If the agent depends on private account data, declare OAuth or API key requirements explicitly.

## Development Flow

```bash theme={"theme":{"light":"min-light","dark":"min-dark"}}
charm init support-agent --template customer-support-agent
cd support-agent
charm validate .
charm run . --json '{"message": "I cannot log in"}'
```

## Publishing Checklist

* Tone is appropriate for customer-facing output.
* The agent asks clarifying questions when needed.
* Sensitive account actions require human confirmation.