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Use this template for agents that triage customer requests, draft replies, or guide users through support workflows.

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Use Case

  • FAQ answering.
  • Ticket triage.
  • Reply drafting.
  • Troubleshooting flows.

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Typical Inputs

  • Customer message.
  • Product area.
  • Urgency.
  • Optional account or context fields.

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Runtime Notes

Support agents should produce clear, empathetic, and safe responses. If the agent depends on private account data, declare OAuth or API key requirements explicitly.

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Development Flow

charm init support-agent --template customer-support-agent
cd support-agent
charm validate .
charm run . --json '{"message": "I cannot log in"}'

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Publishing Checklist

  • Tone is appropriate for customer-facing output.
  • The agent asks clarifying questions when needed.
  • Sensitive account actions require human confirmation.